FAQ

CANCELLATION POLICY 

All cancellations with less than 24 hour notice are subject to a $100 cancellation fee.

REFUNDS OR EXCHANGES

At this time, flawlessbymelissafox.com does not offer refunds for returned items. We understand mistakes happen, and exchanges are accepted if product is: unused, unopened, and sealed from manufacturer. Due to COVID-19, we cannot refund, replace, or any item that been used or opened. 

For defective products, please email info@flawlessbymelissafox.com within 2 days of receiving package. Please provide photos of damaged item to info@flawlessbymelissafox.com, and we will respond within 24 hours to determine replacement or refund. 

SHIPPING

We offer free shipping on all orders over $50 , orders under $50 will be charged  $8.40 shipping fee. 

Please allow 3-5 business days for shipping within the United States . 1-2 days for processing.

Expedited shipping is available upon request. Please keep in mind processing time.

We ship USPS for Domestic orders and UPS for International orders. (unless otherwise requested )

MISSING ORDERS

Once an order has left Flawless by Melissa Fox, it is in the care of USPS / UPS . We are not liable for any errors made by the service provider.

Any damage caused during shipping should be directed to USPS or UPS and their customer service department.

USPS: 1-800-275-8777

UPS: 1-800-PICK-UPS

We will supply you with the necessary information needed in the event that a claim needs to be filed with a shipping provider.

If you have any questions regarding your order please email us at info@flawlessbymelissafox.com.

HOURS OF OPERATIONS

Monday - Wednesday 9:30- 5pm

Thursday 930-5pm 

Friday  930 - 5pm 

Saturday 930 - 5pm  

Sunday 11:00- 5 pm